Check-in is from 15:00 to 19:00, and check-out is until 11:00 am.
If you arrive before the check-in time, please wait in our lounge area until 15:00, as rooms are only available after that time.
If you wish to explore the hotel before check-in, we can also store your luggage at the front desk.

※ From 11:00 to 15:00, our hotel facilities are closed for maintenance, including the onsen, restaurant, and souvenir shop.
※ Please note that we do not serve lunch at the hotel, so we recommend having lunch near the JR station or purchasing snacks before your arrival.

We are sorry to inform you that we do not accept them.
If the room is not vacated by the check-out time or is occupied beyond the check-out time, an additional charge will be applied.

We welcome guests traveling alone. We also offer special packages for solo travelers, except during peak seasons.
We are sorry if you are unable to find a suitable plan for your preferred dates.
Please note that we do not offer single-guest pricing; therefore, a reservation must be made based on the rate for two persons, even for single occupancy.
Thank you for your kind understanding.

We have free parking available in front of the hotel.

We will store luggage sent in advance for any stay. Please ensure the guest’s reservation name and check-in date are clearly written on the shipping label. We kindly ask you to contact us by email or telephone in advance before shipping your luggage.

Please also bring a copy of your shipping slip when you collect your luggage at the hotel.
Hotel Address:Niseko Konbu Onsen Tsuruga Bessou MOKU NO SHO 393 Niseko, Niseko-cho, Abuta-gun, Hokkaido 048-1511, Japan
Tel: +81 92-687-5294

We offer late-night meals for guests at Café & Bar Ape on the 1st floor.
(Light meals are available from 21:00 to 23:30.)

You can find the cancellation policy at several points during the reservation process.
On our website, it is shown on the room rate page under “BOOK NOW,” and remains available until your reservation is completed.
Additionally, it is included in your reservation confirmation email.
You can also find the cancellation policy on this FAQ page.

According to the accommodation policy, guests who book through the hotel’s official English website may cancel free of charge up to 15 days prior to the check-in date, based on Japan Standard Time.
For cancellations made within 14 days of the check-in date, the following cancellation fees will apply:
＜Cancellation Policy＞
8–14 days prior to arrival: 10%
2–7 days prior to arrival: 30%
1 day prior to arrival: 50%
Same-day cancellation or no-show: 100%
※ Guests who book through other non-official websites are subject to the cancellation policy stated on each respective booking platform.
※Cancellation fees and related charges may vary depending on the booking method or platform. For any inquiries regarding cancellations, please contact the hotel directly.
※ During the winter season, cancellation fees will apply from 30 days prior to the check-in date.

Yes.To cancel your reservation, please click the “Cancel Reservation” link on our hotel English website’s top page.
On the cancellation page, you will need to enter your reservation number and email address.
Once your reservation is retrieved, please select the “Cancel” button to proceed.
Please note that cancelling a reservation may be subject to a cancellation fee and may be non-refundable.
For details, please refer to the cancellation policy.

Please contact the customer center regarding your cancellation request first.
After we receive the request email from the booking agency, we will review it and determine whether it can be accepted by the hotel.

We are sorry to inform you that all room beds are single-size beds. We do not offer double or king-size beds.
If you would like a larger bed, please select one of the following room types: “Suite Room with Private Open-Air Bath & Sauna,” “Premier Suite Room,” “Suite with Private Open-Air Bath,” or “Suite with Private Open-Air Bath for Couple Use.”
In these room types, twin single beds can be combined to form one large bed.

We offer a variety of seasonal activities to help you enjoy the outdoors in Niseko. Please contact us for more details.

We are sorry, but we do not accept pets in our guest accommodations.

Because our pricing is based on the Japanese ryokan style, the rate is calculated per person, per night, per room (including children).
In general, each rate includes meals per person.We do not offer a “per room” pricing system as commonly used overseas.

For reservations made directly through our hotel or via our official website, children aged 13 years and older are charged the full adult rate.
Guests over 1 year old are charged the applicable child rate according to our hotel policy.
*Children under 18 years old must be accompanied by an adult.
For reservations made through other travel agency websites, please refer to the respective website or contact their customer center, as policies may vary depending on the booking platform.
*Children under 18 years old must be accompanied by an adult.

If you make a reservation for 1 adult and 1 child (under 12 years old), the child will be charged the adult rate. Therefore, please make your reservation for 2 adults on our website.
After completing your reservation, kindly inform us prior to your stay, as we will adjust the details for your booking, including the hot spring tax (onsen tax), for 1 adult and 1 child.
Children aged 13 years and older are charged the full adult rate.
For reservations made through other travel agency websites, please refer to the respective website or contact their customer center, as policies may vary by platform.
Thank you for your kind understanding.

We are sorry to inform you that changes to reservation details—including guest name (reservation name), number of guests, check-in date, check-out date, and contact information—cannot be made after completing a booking on our hotel website.
If you wish to modify your reservation, please make a new booking with your preferred details on our website.
Once your new reservation is confirmed, please cancel the original reservation as soon as possible.

Please contact the customer center regarding your amendment request first.
After we receive your request email from the booking agency, we will review it and determine whether it can be accepted by the hotel.

Please contact us directly at least one week prior to your arrival.

No part of the accommodation or stay may be sublet or assigned to a third party without the hotel’s prior written approval, as stated in our “Accommodation Terms and Conditions.”
All guests staying in the accommodation must be registered on the booking and must comply with these terms and conditions. Any breach of these terms may result in appropriate action, including legal measures if necessary.

We accept the following credit cards: JTB, Diners Club, VISA, JCB, UC, Mitsubishi UFJ NICOS (MUFG / DC / UFJ / NICOS), American Express, Cedyna, MasterCard, UnionPay, and others.

We are very sorry, but we do not accept any electronic payment methods.
Only cash and credit cards are accepted.

Because our pricing is based on the Japanese ryokan style, the rate is calculated per person, per night, per room (including children).
In general, each rate includes meals per person.
We do not offer a “per room” pricing system as commonly used overseas.

For reservations made directly through our hotel or via our official website, children aged 13 years and older are charged the full adult rate. Guests over 1 year old are charged the applicable child rate according to our hotel policy.
*Children under 18 years old must be accompanied by an adult.
For reservations made through other travel agency websites, please refer to the respective website or contact their customer center, as policies may vary depending on the booking platform.
*Children under 18 years old must be accompanied by an adult.

If you make a reservation for 1 adult and 1 child (under 12 years old), the child will be charged the adult rate. Therefore, please make your reservation for 2 adults on our website.
After completing your reservation, kindly inform us prior to your stay, as we will adjust the details for your booking, including the hot spring tax (onsen tax), for 1 adult and 1 child.
Children aged 13 years and older are charged the full adult rate.
For reservations made through other travel agency websites, please refer to the respective website or contact their customer center, as policies may vary by platform.
Thank you for your kind understanding.

Smoking is strictly prohibited throughout the entire hotel.
If you wish to smoke, please use the designated Smoking Room where located on the 1st floor of the hotel.

There are nine suites with a private open-air bath and one suite with a private open-air bath and sauna.
These room types include “Suite Room with Private Open-Air Bath, Sauna,” “Suite with Private Open-Air Bath,” and “Suite with Private Open-Air Bath for Couple Use.”
All of these rooms feature a private open-air bath filled with natural hot spring water (onsen).
Additionally, the “DX Japanese & Western Room with Hot Spring Bath” offers an indoor bath with natural hot spring water, where you can enjoy views of Niseko’s beautiful nature through the window.

Guestrooms are equipped with bath towels, face towels, hand towels, robes, a TV, refrigerator, coffee maker, and other standard amenities.
For guests staying for workations, we can provide equipment such as an external monitor (HDMI cable), teleconference microphone, speakers, lighting equipment, camera, lap desk with cushion, extension cables, USB hub, and more.
・Complete set: ¥1,650 (¥1,100 if excluding the monitor).

The rooms are equipped with shampoo, conditioner, body soap, skin lotion, milky lotion, hand soap, razors, toothbrushes, combs, hair liquid, hair tonic, and other amenities.

All guestrooms are equipped with humidifiers.

The Special Room with Private Open-Air Bath and Sauna is accessible and can accommodate certain accessibility needs.
● The toilet has a sliding door and no step.
● One of the two toilets is equipped with handrails.
● The corridor in front of the room and the corridor leading to the in-room bath are designed with ramps.
For more details, please contact the hotel directly.

We only offer beverages for room service.

Wi-Fi is available in all guestrooms; however, connection may be unstable or difficult depending on usage conditions.
Wi-Fi is also available in the lobby and lounge on the 1st floor.

We are sorry, but all of our rooms are equipped with single beds or single Japanese futons. In some room types, two single beds are separated by a small table. In a limited number of room types, the single beds can be combined to form one large bed.
For more details, please refer to the “ROOMS” section on our official website in advance.

Unfortunately, we are unable to accept requests for specific rooms or floors.
We kindly ask for your understanding that we cannot make any guarantees regarding room assignments.
Please also note in advance that we may not be able to accommodate specific requests.

We are sorry to inform you that we do not accept such requests.
If the room is not vacated by the check-out time, or if it is occupied beyond the check-out time, an additional charge will be applied.

We are sorry to inform you that we are unable to answer this at the moment.
Please contact our hotel staff directly for details prior to your check-in date.

Both dinner and breakfast are served at the Japanese restaurant “Shorai” on the 1st floor.

A limited number of private dining rooms are available at the Japanese restaurant “Shorai.”
Unfortunately, we are unable to accept requests for specific rooms.

Unfortunately, we do not offer in-room dining at this time.

The Japanese restaurant “Shorai” is a non-smoking environment.

We offer seasonal menus and courses based on the ingredients sourced each day.
As our menu changes daily, please note that it is not fixed. For your reference, a sample course menu is available on our dining page.
＜See here for our Sample Course Menu＞

If you have any special requests, please contact us by email or telephone prior to your arrival.
As we need to prepare ingredients in advance, please contact us at least 5 days before your check-in date.
Please note that if a request is made on the day of arrival, we may not be able to accommodate changes depending on availability. We appreciate your kind understanding.

Our menus feature original dishes prepared with seasonal local ingredients.
For this reason, the menu changes frequently.

Our menu changes every day for guests staying multiple nights.

Yes, we have both indoor and outdoor baths.
The main public hot spring bath provides face towels and bath towels, so you do not need to bring them from your room.
The baths are separated into male and female sections.
Please note that towels are not allowed inside the bathtubs, and guests are not permitted to wear clothing or swimwear.
The public onsen is to be used in the traditional manner without any clothing.

We kindly ask guests with the following health conditions to refrain from using our hot spring baths: acute conditions (with fever), active tuberculosis, malignant tumors, serious heart conditions, respiratory problems, renal failure, bleeding disorders, advanced anemia, and pregnancy (especially in the first and last trimesters).

We are sorry to inform you that guests with tattoos are not permitted to use the public hot springs or public bath facilities.
We appreciate your kind understanding and cooperation.

Yes. “Wasen no Yu” is a private hot spring bath available for rental at an additional charge.
Reservations are accepted on a first-come, first-served basis.
Please inquire at the front desk regarding availability on the day of your stay.

Yes. The treatment spa “Yukiko” is located on the 4th floor.
All treatments are conducted in private rooms.
Click here for more details

The treatment spa offers a variety of facial, foot, and full-body treatments.

Available from 15:00 to 24:00 (last appointment at 23:00).

Please try our One-Day Bathing Plan with Dinner. We do not offer a bathing-only plan.

Yes, the treatment spa is also available for male guests.

On the 1st floor, there is a shop called “Moku” offering Tsuruga original body lotions, as well as souvenirs from Hokkaido and Niseko.

We have one at the “Shorai” restaurant on the 1st floor, which can accommodate up to 28 guests. Please contact us for more details.

We do not have any washing machines available at the inn.

There are vending machines selling soft drinks and beer on the 3rd floor.

We regret to inform you that airport transfer services are not available at our property.
We only provide shuttle service from the nearest station, JR Niseko Station. Please inquire in advance for shuttle availability and operating hours (reservation required).


In addition, if you require pick-up from the Niseko Annupuri Bus Stop, please contact the hotel in advance for arrangements.

We can arrange a taxi for you upon request at the front desk.
※During the winter season, demand is very high.
If your request is made on short notice or on the same day, we may not be able to arrange a vehicle at your preferred time. Thank you for your understanding.

Map code: 398 315 393
Address: 393 Niseko, Niseko-cho, Abuta-gun, Hokkaido, 048-1511, Japan

Niseko Clinic (internal medicine) is approximately a 10-minute drive away.
For late-night or holiday medical services, Kutchan Kosei Hospital is approximately a 30-minute drive away.

A 24-hour 7-Eleven convenience store is located about 10 minutes away by car.
Please note that we do not provide shuttle service to convenience stores.

In accordance with your requests, we can arrange cakes, champagne, and flowers for your anniversary. We also offer various ideas to help you celebrate your special day with family, friends, and loved ones.
For details, please feel free to contact us by phone.

Wi-Fi is available in all guestrooms; however, connection may be unstable or difficult depending on usage conditions.
Wi-Fi is also available in the lobby and lounge on the 1st floor.

We will store luggage sent in advance for any stay.
Please ensure the guest’s reservation name and check-in date are clearly written on the shipping label.
We kindly ask you to contact us by email or telephone in advance before shipping your luggage.

Please also bring a copy of your shipping slip when you collect your luggage at the hotel.
Hotel Address:
Niseko Konbu Onsen Tsuruga Bessou MOKU NO SHO
393 Niseko, Niseko-cho, Abuta-gun, Hokkaido 048-1511, Japan
Tel. +81 92-687-5294

You can find the cancellation policy in several places during the reservation process.
On our website, it is displayed on the room rate page under “BOOK NOW” and is available until your reservation is completed.
Additionally, it can be found in your reservation confirmation email.
You can also check the policy on this FAQ page.

We are sorry to inform you that you cannot amend reservation details, including the reservation name, number of guests, check-in date, check-out date, or contact information, after completing a reservation on our hotel website.
If you would like to change your reservation details, please make a new booking for your preferred dates on our website.
After confirming your new reservation, please cancel your original booking as soon as possible.

Please contact the customer center regarding your amendment request first.
After we receive your request from the agency, we will review it and decide whether it can be accepted by the hotel.

Yes. To cancel your reservation, please click the “Cancel reservation” link on the top page of our English website.
On the cancellation page, please enter your “reservation number” and “email address”.
Once your reservation is retrieved, please select the “Cancel” button.
Please note that cancellation fees may apply and some reservations may be non-refundable.
For details, please refer to our cancellation policy.

Please contact the customer center regarding your cancellation request first.
After we receive your request from the agency, we will review it and decide whether it can be accepted by the hotel.

Please contact us directly at least one week prior to your arrival.